(Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed.Ī: Please note that you are not required to have the original device to perform a license transfer. If you have multiple devices, select the correct one from the list.Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.Ī: To reinstall Absolute Home & Office, please take the following steps: Once installation is complete, you will then be taken your main device page automatically. If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed. The installer will walk you through the installation steps.Run the AbsoluteSetup file once the download has completed.Scroll to the bottom of the Service Agreement and click on I Agree.Enter your new registration code when prompted (If you do not have a registration code, click on Buy Now or visit our main page to purchase a license.).If you used a temporary password to log in, update to a permanent password.If you do not remember the password on this account, click on the Forgot Password link to have a new temporary password emailed to you.Visit our login page at and enter your registered email address.To add a new device to your account, please take the following steps: If you would like to add more devices, you will need to purchase additional codes for those devices. ![]() When you take the choice away from the legal owner of the property you are treading a very fine legal line.A: Please note that a registration code may only be installed on a single device at a time. If the owner however does not want this enabled then with the pass phrase we should be able to disable this. Why not password protect the feature? If someone steals the computer then they will be unlikely to know the password if the owner wants the spyware enabled. It is hard to believe that the owner of the property has no ability to disable this. It is different to anything I have ever seen. ![]() The fact that it cannot be removed is extremely concerning. We really need to get the word out there so people understand what is going on. By all accounts our computers are open to anyone at Absolute which puts us in a very bad situation as we are expressly forbidden from this. We have a lot of client confidential information that we are required by law to protect. We never consented to having this invasive technology installed and what gives Absolute the legal right to remotely change our computers permanently? I am now seeing this piece of software calling home every single day. I have recently noticed this spyware on our companies machines. In addition to the picture on top of this blog post, here are a few more pictures from a Lenovo Thinkpad T420S BIOS that has the Computrace agent embedded in firmware, and activated:Īnd to prove it working, here is a screenshot showing properties for rpcnet.exe, one out of several files that mysteriously appeared in a clean Windows 7 圆4 setup shortly after installation: That's a good thing from a corporate security perspective when a laptop is lost/stolen it can be tracked and monitored to recover the computer and catch the bad guys.įurthermore, again according to their own documentation, the agent firmware will install itself into your Windows XP/Vista/7/server installation automatically, and within minutes after installing Windows. ![]() According to Absolute, their agent firmware is persistent to BIOS flashing, resetting and more. They do it in such way that flashing your BIOS won't remove it.
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